Remote Operations management Jobs • Customer Service

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! As an Associate Manager you will supervise the daily operations of the Provider Data Management team and drive the performance of the team by monitoring productivity, quality, and turnaround time standards. You will also manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display.

This is a critical position reporting directly to the SVP, A&H. The role is responsible for leading the Customer Service team as well as developing and leading the relationship with our Travel Insurance Division (referred to as INF ) TPA, Robin Assist. The role ensures compliant operation s and collects critical input on product usage to provide insight and recommendations into plan benefits.

Lead the Regional Branch Operations Teams and report to the Vice President of Field Operations. Provide strategic guidance and mentoring to direct and indirect reports within the regional branches. Design, develop, and implement plans, processes, systems, and methodologies for improving Field Operations performance including the areas of customer service, growth, quality, and operational productivity.

Passionate about assisting our Pet Care Center (PCC) teams with all things pet services. The MSO is accountable for assisting in all aspects of the Market Services business, including partner and guest experience, services staffing, and services program implementation. This leader drives their business through Total Field Services Growth, Grooming Sales, Dog Training, Salon Safety Compliance.

This is a full-time remote role for a Manager, Patient Care Coordination who will be responsible for leading and developing the Patient Care Coordination team to provide exceptional support for daily clinical operations and contribute to the growth of the clinical practice and the company. The role requires someone who is able and willing to work a 9:00 AM PST - 5:00 PM PST work schedule.

The VP, Field Operations provides leadership and direction to achieve financial goals and strategic objectives. They collaborate with the Territory SVP in the development and implementation of the Region’s revenue plan, budget, and customer experience. The role involves leading strategic initiatives, championing safety, and ensuring regulatory compliance across Air Methods operations.

Zócalo Health is seeking a seasoned, mission-driven Director of Patient Support to lead and grow a high-performing, distributed team responsible for engaging patients and driving retention across multiple channels. This leader will be accountable for all aspects of team performance, from outreach and intake to issue resolution and appointment scheduling. Requires building systems, coaching to metrics, and scaling workflows across regions.

The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. This role balances day-to-day execution with long-term team development, using data and standard processes to make decisions and aligning with business goals, including service quality, revenue growth, and employee development.

You will coach, motivate, and lead a high performing team responsible for supporting care-seekers through various stages in their journey, including but not limited to: providing education and guidance to inform decisions, contacting providers to find necessary services and partnering with families to ensure support. Through outbound call campaigns, this team will also actively engage with customers to ignite interest in CareScout service offerings.

In this role, you will report to the Regional Manager and will work closely with Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Serve as the primary liaison between customers, VWR services, and VWR sales teams to maintain seamless communication and service delivery.