Remote Operations management Jobs · Customer Service

You’ll create seamless, high-quality experiences for clients and their families. You'll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care.

• Drive operational excellence across cross-functional service teams.
• Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives.
• Provide performance management and coaching to team members to drive accountability and individual growth.

Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.

The Operations Manager will lead the RadMachine Success Team and ensure that clinics receive the guidance, mentorship, and support needed. Work closely with the Director of Clinical Success, Engineering, and our customer community to deliver high-quality service and contribute to improved patient care. Monitor and manage how the team works with clinics to demo, implement, train, and support RadMachine.

• Manage the administrative workflow of new patient referrals and build accurate patient records.
• Field incoming patient phone calls and coordinate scheduling changes.
• Serve as the first line of support for the internal clinic helpdesk and triage issues.

This position is a fixed term contract responsible for preparing, leading, and delivering the Alpadia program in the US. Pre-summer, responsibilities include leading teacher recruitment, training, and resource preparations. During summer, this role oversees student satisfaction and provides guidance to camp teams, organizing camp logistics and cost control.

Lead a team of Field Service Managers and develop Field Service strategies to meet customer needs and drive design for operational excellence. Be actively engaged in the day-to-day running of the business, proactively finding opportunities to positively impact the team and our customers, ensuring service activities are performed and implemented per our service agreements and warranty obligations.