Remote Operations management Jobs • Customer Service

Lead and manage field service operations in Belgium, driving excellence in service delivery and ensuring customer satisfaction. Provide direction to field service technicians, working cross-functionally to maintain and enhance service quality. Enhance PerkinElmer’s reputation as a leader in delivering high-quality solutions.

The Onboarding Manager leads a team of Onboarding Specialists that focus on providing a positive and seamless experience for new broker and policyholder customers. Onboarding involves managing the entire process, from application through successful implementation, providing essential information, support, and guidance to facilitate a smooth transition. The team will be responsible for building strong relationships with new partners, clients, and internal teams, addressing inquiries, and ensuring compliance with state regulations and requirements. The Manager fosters an environment that motivates the team to make impactful decisions and contributes to achieving Sales goals.

The Patient Experience Supervisor will report to the Revenue Cycle Director of Patient experience and be a member of Ivy’s leadership team. This position recruits, hires, trains, and develops customer service agents and manages and allocates resources effectively. The Supervisor also addresses patient complaints and ensures satisfactory resolution.

The primary objective of the Client Services Director, Service Delivery position is to work directly with clients to learn their goals and establish how bswift can meet them. This role will own a book of business representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue and also lead a team to support their clients needs and create/keep raving fans of bswift!

Plan and build out Operations for new mobile telephony services. As the operational knowledge hub for mobile you will assist Product teams in creating efficient, integrated experiences for our customers. You will also oversee the effectiveness and monitor Monzo's third-party providers, including networks and tech partners, sharing customer feedback with the Product Team to help shape their product and what they build next.

Lead the Driver Contact Center and Support Operations, working with internal teams and outsourced vendors. Evolve support capabilities, act as a key Voice of the Customer, sharing driver sentiment to improve offerings and overall customer experience. Your contact center expertise will be critical in shaping our engagement strategy for drivers.

The Shift Lead oversees all inbound client service and real-time dispatch operations during their assigned shift, guiding a team of Support Specialists and Dispatchers to meet service-level agreements (SLAs) and uphold Barkbus’s high communication standards. This role blends people leadership, operational oversight, and hands-on support to deliver world-class pet parent and Pet Stylist experiences.

The Area Manager provides leadership, direction and accountability for the Retail Stores Team in a designated region. They drive results through effective sales team management, customer engagement, coaching, and mentoring using business KPI’s. They are responsible for managing multiple priorities, the supervision of Store Managers, retail projects, and execution of initiatives to enhance performance, driving top-line sales with a strong focus on profitability.

The Office Manager is responsible for the Planning, Organizing, Leading, and Controlling functions of Lender Services – Loan Payoff Operations. The Office Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. A customer first environment will be created for internal/external clients by offering unique and innovative solutions.

The Senior Project Manager (SPM) manages a portfolio of medium to large-scale projects aligned with BBBSA’s goals and strategic priorities, including implementing existing processes for system-level projects. The SPM focuses on cross-functional coordination to reinforce decision-making, monitor budgets, and track resources in conjunction with finance and department leads to ensure project success.